Troubleshooting
Screen messages
What does the message on the controller's screen mean?
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The controller has a round . It shows in plain language what the controller is doing: a title, a line of explanation below it and a coloured border. So you no longer need to remember colours: it simply says it. Below you find every message and what to do about it.
Ready for use
| On the screen | Meaning |
|---|---|
| Scan QR and Scan your tag, with Amount due and an amount | The controller is ready. The guest holds a tag against the screen or scans the QR code with a mobile phone. |
| QR code greyed out and crossed through | The controller temporarily has no connection with Tillor. Paying with a tag keeps working, paying online via the QR code does not for a while. |
Scanning a tag
You scan an tag by briefly holding it against the screen, as with contactless payment.
| On the screen | Meaning |
|---|---|
| One moment - Processing payment | The tag has been read, the controller is asking Tillor whether it is allowed. Keep the tag against the screen a little longer. |
| Payment successful! with the amount charged and the balance | Paid. The shower or device starts. |
| Welcome with the guest's name | Access granted, at a door or facility without payment. |
If a tag is refused, the reason is shown on the screen:
| On the screen | What is going on | What to do |
|---|---|---|
| Tag not recognised - This tag does not belong here | The tag is not from your park. | Give the guest a tag from the park. |
| Tag not recognised - This is not a valid tag | The controller cannot read this type of tag. | Use a tag you received through Tillor. |
| Scan failed - Tag not read properly | The tag was removed too quickly. | Hold the tag against the screen again, a little longer. |
| Payment refused - No access | The tag may not use this controller. | Check the tag's access group in Tillor. |
| Payment refused - Tag not linked | The tag is not yet linked to a customer. | Link the tag to the customer in Tillor. |
| Payment refused - Insufficient balance | There is too little on the tag. The balance is shown. | Top up the tag at reception. |
| Server unreachable | The payment could not be processed. | Try again later; see Connection problems. |
| Failed to update tag | The balance could not be saved on the tag. | Hold the tag against the screen again and leave it there until the message disappears. |
One scan per presentation
Leaving the tag against the screen has no effect: each presentation counts as one scan. If you want to scan again, remove the tag and hold it against the screen again.
Starting up and connecting
| On the screen | Border | Meaning | What to do |
|---|---|---|---|
| Connecting... | Blue | The controller is starting up and looking for a connection to the internet and to Tillor. | Wait 1-2 minutes. |
| Set up Wi-Fi - Choose a Wi-Fi network on the screen | Purple | The controller does not have a network yet. | Tap Set up Wi-Fi and choose your network; see Setting up Wi-Fi on the screen. |
| Set up Wi-Fi - Wi-Fi credentials rejected | Purple | The password is not (or no longer) correct. | Enter the password again on the screen. |
| Activate controller - Activate device … in Tillor | Purple | The controller is waiting for . | In Tillor go to Controllers and click Approve (✓). |
| Connection lost - trying again | Red | The internet connection is gone. The controller tries again by itself. | See Connection problems. |
| Connection lost - Offline for too long | Red | The controller has been without a connection for too long. Payments are off until the connection is back. | Restore the network connection. |
Updates and restarting
| On the screen | Border | Meaning |
|---|---|---|
| Update with a percentage | Amber | A update is being downloaded and installed. Leave the power on. |
| Restarting | Yellow | The controller is restarting, after an update or because you clicked Reboot controller in Tillor. |
Faults
| On the screen | Meaning | What to do |
|---|---|---|
| Tag reader unavailable | The tag reader does not start. The controller tries to recover it by itself. | Wait a minute. If the message stays, restart the controller. |
| No connection - Connecting to the controller | The screen receives no signal from the rest of the controller. | Restart the controller. If it stays that way, contact Tillor support. |
| Screen stays black | The controller has no power. | Check the power supply and the cabling. |
See also
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