Overview
A controller is the small screen with a tag reader at a shower, door or charge point. Here you read what it does and how it relates to customers, tags and balance.
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A controller is a small unit with a round touchscreen at your park, at a shower, door or charge point. A guest holds an tag against it, or scans the QR code on the screen, and Tillor decides whether it is allowed. Here you read what a controller does and how it relates to customers and balance. You put a new controller into use via Connecting a controller.
The controllers are in the main menu under Controllers. The barriers and access controllers at your gate are not part of this, see Access control.
Good to know
- A controller reports to Tillor every 15 seconds. After about 35 seconds without contact, Tillor shows it as offline.
- After 5 minutes without contact, the Tillor team receives an alert.
- A controller remembers a maximum of 8 Wi-Fi networks.
- Access control via the controller (ACL) is off by default. Turn on ACL enabled in the settings to have tags checked.
- By default it checks daily for a new software version. An update only starts within the update window if you have set one.
- By default it waits 1000 milliseconds (1 second) for Tillor before it switches over, under the API ACL timeout setting.
- During a short interruption, paying with a tag still works. Paying via the QR code does not work for a moment.
How does this fit together?
The controller does not decide by itself who may go through. It reads the tag and asks Tillor. Tillor knows which customer the tag belongs to, which access groups it applies to and how much balance is on it.
- Every controller has a Type (Shower, Access or Charge point) and optionally a Group. Which tags may be used here is arranged with the tag's access groups, see Managing tags.
- If the controller cannot reach Tillor for a moment, then with Local First it uses the data it has remembered itself, see Settings.
- A tag that is not yet in Tillor is created as soon as it is held against a controller for the first time.
What do you see in Tillor?
- Controllers overview: all controllers with their version, type, group, usage and when they were Last seen. Controllers that want to be connected show Pending approval.
- Controller detail: status, network, how heavily the controller is loaded, the Wi-Fi networks, the events and the Console card with the logs.
- Management: restarting, updating and deleting, see Managing a controller.
Sections
Connecting a controller
Connecting and approving
Managing a controller
Name, group, restarting and deleting
Setting up Wi-Fi networks
Up to 8 networks in order of priority
Controller settings
ACL, network, updates and relays
Firmware updates
Update window and frequency
Screen messages
What does the message on the screen mean?
Connection problems
Wi-Fi, Tillor connection and adoption
Glossary
Terms such as OTA, adoption and ACL
Terms
- Controller: the unit with a screen and tag reader.
- Tag: a guest's card, wristband or key fob. See NFC.
- Adoption: you connect a new controller to your organisation.
- ACL: the list that decides whether a tag is allowed. See the glossary.
- Firmware: the software in the unit.
More explanation is in the list of terms.