Managing tags
Link an NFC tag to a customer, adjust the balance, block a lost tag and decide where it works.
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An NFC tag is only usable once it is attached to a customer. Then that customer can shower, open a door or charge with it, and you can keep track of the balance. You do all the steps below on the customer profile. What happens at every scan is explained in Transactions.
Before you start:
- The tag must already be in Tillor. That happens automatically as soon as it has been held against a reader for the first time.
- The tag must not be attached to another customer yet. Otherwise it is not in the list.
- If there is no free tag, the list says No available tags found.
Linking a tag to a customer
Open the NFC Tags tab
Go to CustomerscustomerNFC Tags. You see all tags of this customer. Above the table you filter on UID and Type (Card, Bracelet, Sticker or Key ring).
Choose the tag
Click Select a card and choose the tag. You can search in the list.
Click Assign
Tillor reports Card assigned to customer and the tag is in the table.
In the table you see for each tag the UID (the icon shows the type), the Status, the Balance, when it was Last used and the Access groups.
What can you do with a tag?
Open the action menu (three dots) next to the tag.
| Action | What it does |
|---|---|
| Edit balance | Adds an amount or sets the balance, see below. |
| Block / Unblock | Sets the status to Blocked or back again. |
| Access groups | Determines which access groups the tag is valid for. |
| Send low balance notification | Sends the customer a notification that the balance is low. |
| Copy personal URL | Copies the link to the tag's own page. |
| Remove from customer | Detaches the tag from the customer. |
| View details | Opens the detail page with transactions and activity. |
Adjusting the balance
Choose Edit balance
Open the action menu and choose Edit balance.
Choose how you change the balance
Under Option choose Add balance (an amount on top) or Set balance (an exact amount). At the bottom you see the result, for example Current: ... → New: ....
Confirm
Enter the amount and click Add or Set. The amount must be positive. Tillor reports Balance updated or Balance set.
Blocking a tag
You block a lost or stolen tag via Block. The status becomes Blocked and the tag no longer works at the readers. With Unblock in the same menu you lift the block. The customer can also block their tag themselves on the personal page.
Choosing access groups
Choose Access groups and tick the groups on or off. The change applies immediately. If you see No access groups available, no groups have been set up for your organisation yet.
What happens next?
- A linked tag appears in the table and at the customer. If the customer holds it against a reader, the reader asks Tillor whether that is allowed.
- Every balance change becomes a transaction, also when you adjust the balance manually. The reason is then Manually adjusted.
- Under Activity on the detail page you see before and after of every change (balance, block, customer link).
- With Remove from customer the tag remains. It is free to give to another customer again. The transactions are kept.
- Via Copy personal URL the customer gets their own page. There they can block their card and, if you have set up online payments, top up themselves. That produces an invoice for the customer.