Overview
The Tillor app on a tablet, kiosk or phone at your park, and how you manage those devices from Tillor.
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The Tillor app runs on a tablet, kiosk or phone at your park, for iOS and Android. Guests and colleagues see the home screen, receipts and signing requests on it. From Tillor in your browser you send settings and commands to those devices. A tablet that has to stay a kiosk is set up via Setting up a kiosk.
Not a full web app
The app does not replace Tillor in your browser. Managing reservations, creating invoices or registering payments is done in the browser.
How does this fit together?
A device appears in Tillor by itself as soon as someone opens the app and logs in. What you then set in Tillor goes to the device over the live connection. The other way round, the device reports to Tillor regularly, so you can see whether it is still connected.
If a device is offline, settings and commands only arrive when it is connected again. See Tablets and kiosks.
Good to know
- A new device is in the list within a minute after someone has logged in.
- Tillor reports a device as offline after 10 minutes without a message. This only happens if Notifications is switched on and not during night rest.
- The battery notification comes below 15% without a charger.
- A slideshow has at most 20 photos. You can put six extra buttons on the home screen.
- There is no separate app password. You log in as you do in the browser, with Microsoft, Google or Apple.
Installing the app and logging in
Your organization shares the installation file or the link (internal build, TestFlight or the app store, depending on your rollout). If you do not have access yet, ask your administrator or Tillor support.
- Open the app after installing it.
- Log in with Microsoft, Google or Apple. It is the same account as in the browser, see Logging in.
- Choose your organization if you have more than one.
What the app can do
- Show PDFs and images: straight on the home screen as soon as Tillor sends a document to the device.
- Scan prepaid cards: read an NFC card and view the card and customer details.
- Play payment sounds: a sound signal when an invoice is paid.
- Kiosk: keep the screen on, adjust the brightness and show your organization's logo.
What Tillor sees of the device
The app regularly sends the name, model, operating system, app version, battery and network connection (Wi-Fi or mobile) to Tillor. You see this in the list of devices and on the device page. Under Account > Active sessions you find the same devices as app sessions, with App metadata. There you can also end a session.
Problems?
Terms
- Tablet: a tablet with the Tillor app, for example at reception.
- Kiosk: a tablet that is locked to the Tillor app, so guests cannot leave it.
- Device: every installation of the app that is in Tillor, whatever the type.
- Night rest: the hours in which the screen goes off or black.
- Screen lock: a pattern or PIN on the tablet itself, which is something different from the kiosk lock.
More explanation is in the glossary.