Terms
The words you come across in Tillor, explained in plain language with a link to the page that tells you more.
Last updated on
Tillor uses a few words more often than you may be used to, and some of them look alike. This page explains what each term means and where to read more about it. The list is in alphabetical order. If you are looking for something about controllers themselves, such as ACL or firmware, see the controllers glossary.
Two words that are often mixed up
An occupation is a customer who stays on a terrain for a longer period, such as a seasonal customer. A reservation is a booking for a single stay. In Tillor, book always means making an invoice final, never reserving a stay.
Reminder
A reminder to a customer that a booked invoice has not been paid yet. You send it per invoice, with the same link to pay online. See Sending a reminder.
Automation
A rule that Tillor carries out by itself: when this happens, do that. For example, create a follow-up task when an occupation ends. The steps of one automation together form a flow, the drawing on the canvas. See Automations.
Payment
An amount that a customer pays or that is still on its way, with a method, a status and usually an invoice. You find them under AdministrationPayments. See Finding payments.
Payment group
A bundle of payments under one name, which you later link to a booked invoice in one go. For example, all card payments of one day. See Payment groups.
Payment report
The overview of all payments on one calendar day, intended for your accounting. Today's report is a draft and becomes final when the day is over. See Payment reports.
Evidence page
The pages at the end of a signed PDF, with the title of the document, who signed when and two digital fingerprints. They are called Signing evidence and later show that the document has not been changed. See Evidence and validity.
Occupation
A customer who is on a terrain for a longer period. As long as the occupation runs, Tillor charges the consumption of the meters on that terrain to that customer. A terrain has at most one customer at a time. See Occupations.
Book
Making a draft invoice final. The invoice gets an invoice number and you can no longer change it freely afterwards. In Tillor the word has nothing to do with reserving. See Booking an invoice.
Draft
An invoice that has not been booked yet. You can still change the lines and nothing has gone to the customer or to the accounting yet. See Invoice statuses.
Connector
A small box in your park's network that connects Tillor to devices on site, such as printers and access controllers. Tillor supplies it preconfigured and updates it itself. See Connector.
Controller
A box with a touchscreen in your park, at a shower or a door. It reads an NFC tag or a QR code, and Tillor decides whether the guest may go through. You manage controllers under Controllers. See Controllers.
Credit note
An invoice with negative amounts that cancels an earlier invoice. The app calls this a Credit Invoice. You create it with Reverse invoice. See Reversing an invoice.
Custom field
A field that your organisation adds itself to a customer, terrain, occupation, meter or task, on top of the fields Tillor comes with. You manage them under SettingsCustom fields. See Custom fields.
Invoice
What you charge a customer, with lines per product. A new invoice is always a draft. You create it on the customer profile and manage all invoices under AdministrationInvoices. See Invoices.
Event
A line in the timeline of a customer, invoice or other record that shows what happened, by whom and what changed. See Activity log.
User
An account with access to Tillor. In running text we call another user a colleague. You manage users and their permissions under SettingsUsers. See Organisation.
Group
A fixed set of colleagues, for example Front desk. You assign tasks to a group, share views with a group and can give or take away permissions for a group. See Groups. A payment group is something different.
Ledger
The account number in your accounting to which a product is booked. You enter it on the product, and it is sent along when you pass data on to your accounting. See The ledger number.
Direct debit
Tillor collects the amount of an invoice from the customer's bank account by itself. This only works with an active mandate. See Collecting an invoice by direct debit.
Choice list
A fixed list of options that a custom field of the type Choice or Multiple choice draws on. You create the list once and use it in several fields. See Choice lists.
Kiosk
An Android tablet that shows the Tillor app and stays there, so guests cannot reach the device's settings. See Setting up a kiosk.
Customer
The record in Tillor of a person or company: details, invoices, occupations, access methods and more. We only use the word guest in running text for someone who stays at your park. See Customer management.
Mandate
A customer's permission to collect invoices from their bank account (a SEPA mandate). The customer signs it in Tillor itself. See Having a SEPA mandate signed.
Meter
A device for water, electricity or gas. A meter belongs to a terrain, not to a customer. The consumption goes to the customer who has an occupation on the terrain at that moment. See Meter management.
Meter cabinet
A cabinet that holds meters. Under ParkMeter Cabinets you manage the meter cabinets and the meters assigned to them. See Park.
NFC tag
A card, wristband or key fob that a guest holds against a controller, for example for the shower or an access point. A tag can have a balance. See NFC.
Notification
A message that Tillor sends to a customer or colleague, by email, SMS, post, WhatsApp or push. Under CommunicationNotifications you can see whether it arrived. See Notifications.
Signature request
A request to have a PDF, such as a rental contract, signed online by one or more people in turn. You manage them under AdministrationSignature requests. See Signatures.
Outstanding consumption
Consumption of meters that is not on an invoice yet. You see it per customer under CustomersOutstanding Consumption and invoice it with Invoice consumption. See Meter management.
Comment
An internal note on a customer, invoice, reservation or other record. Comments are never visible to the customer. See Comments.
Organisation
Your Tillor account, so your company with its users, settings and data. The park is the physical place. See Organisation.
Park
The physical place: your campsite or holiday park. Under Park you find the map, the terrains, the meters and the meter cabinets. See Park.
Peppol
A European network that lets you send invoices electronically straight to the recipient's accounting system, without a PDF. For Belgian invoices to companies with a VAT number it is mandatory. See Peppol.
Product
A rate or service that you put on an invoice line, such as a night, a pitch fee or a kWh of electricity. A product can have actions that Tillor carries out when booking or paying. See Products.
Product action
Something Tillor does automatically when an invoice line with this product is booked or paid, such as extending an occupation or topping up an NFC tag. See Product actions.
Permission
What a user may do in Tillor, for example edit products or restore invoices. You give permissions per user or through a group. A denial through a group always wins. See Editing permissions and Group permissions.
Reservation
A booking for a single stay on a terrain, with arrival and departure. A reservation is not the same as an occupation. See Reservations.
Task
A piece of work for yourself or a colleague, with among other things a deadline, subtasks and linked customers or terrains. You look at tasks in views. See Tasks.
Tablet
The device at reception that runs the Tillor app, for example to have a customer sign a contract or mandate. You find tablets, kiosks and phones where someone is signed in under Settings. See Tablets and kiosks.
Terrain
A place in your park that you rent out or plan stays on, with a name and possibly meters. You link meters to a terrain, and customers get there through an occupation or reservation. See Terrains.
Terrain type
A classification of your terrains, such as Spot, Chalet or Camper pitch. You use the type to filter the list, colour the map and in automations. See Terrain types.
Access method
The way a customer gets through an access point: licence plate recognition, an NFC tag or a QR code. You manage them on the customer under the Access Control tab. See Access control.
Access point
A barrier, gate or electronic door where access is checked. You can open and close an access point from Tillor and see in the log who passed. See Access control.
Trigger
The start of an automation: the event, the time or the message that makes it start. A trigger can have a filter, so the automation only starts when something is true. See Triggers.
Consumption batch
A period of meter consumption for one customer and one meter, with a start and end reading. The app calls this a Consumption period, and this manual also uses consumption batch. See Consumption batches.
View
A saved way of looking at your tasks, for example Open tasks or Maintenance. Each view appears as a tab at the top of the Tasks page. See Views.
Seal
Your organisation's digital signature with which Tillor closes a signed PDF. If anything in the file changes afterwards, a PDF reader reports it. A timestamp goes with it. See Seal and timestamp.