Data and backups
How long Tillor keeps backups and how to ask Tillor to restore data from an earlier state.
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Tillor automatically makes backups of your organisation's data. You do not need to set anything up and you do not see them in Tillor. If you need data from the past or something has gone wrong, Tillor support restores an earlier state for you. This is how you ask for that, and how far back you can go.
Good to know
- Backups go back to the first past calendar month, with one archive per month. The details are in the table below.
- You do not restore a backup yourself: this always goes through Tillor support.
- You cannot download or view a backup yourself.
Before you start: know which data you need and from which time or month.
How long does Tillor keep backups?
Tillor keeps three kinds of backups side by side. Together they give you a recent restore point and a longer history.
| Period | What you can find |
|---|---|
| Last 48 hours | A backup every 4 hours, for restoring to a recent point in time |
| Last 14 days | One backup per night |
| Every past calendar month | One monthly archive per month, with no automatic deletion |
The current calendar month only has the nightly backups of the last 14 days. Once a month is over, one backup of that month is kept as the monthly archive.
These periods apply to all organisations. If Tillor changes the policy, we will update this page.
Having a backup restored
You do not restore a backup yourself in Tillor. Tillor support does it together with you, so your current data is not overwritten by accident.
Gather what you want to get back
Decide which data you need, such as invoices, customers or reservations. Note the time or period you want to go back to, for example "yesterday around 14:00" or "March 2026".
Contact Tillor support
Email support@tillor.eu and state your organisation name, which data you want back and the desired time or period.
Agree on what exactly comes back
Tillor support finds the backup that fits your request and discusses with you what will happen before the restore starts.
Please note
Restoring can bring data back to an earlier state. Everything you entered after the chosen time may disappear as a result. Always discuss this with Tillor support first.
What happens next?
- Tillor support finds the right backup and discusses with you what comes back before the restore starts.
- During the restore your organisation is in maintenance mode and only Tillor staff can access it. Afterwards everything is available again.
- Data you entered after the chosen time may have disappeared. So always discuss it first.