Finding payments
Search payments per invoice or in the overview, view the details and request the current status.
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You can see payments in three places: on the invoice itself, in the overview of all payments and in the detail screen of a payment.
View the payments of an invoice
Open the invoice and scroll to Payments. You only see the payments attached to this invoice.
Search all payments
Go to AdministrationPayments. Filter by date, payment method, status or customer, or search by customer name or invoice number.
Through the action menu (three dots) on a payment you can, depending on the payment:
| Action | What it does |
|---|---|
| Details | Opens the detail screen |
| Payment PDF | Creates a proof of payment |
| Sync | Fetches the current status from Mollie. Only for Mollie payments that already exist at Mollie |
| Skip delay | Sends a scheduled direct debit to the bank now. See Collecting an invoice |
| Unassign from invoice | Removes the payment from the invoice |
| Cancel | Cancels a payment that has not been completed yet |
| Delete | Deletes the payment |
Read the details of a payment
Click Details for the Payment Details screen. You see the amount, the status, the method, the invoice and a timeline.
- Due date appears on a pending SEPA direct debit. The status then shows Expected with that date.
- Send after appears on a direct debit that Tillor has not yet sent to the bank.
- Payment Report shows the report the payment ends up in. As long as the payment is not yet in a report, the report number is shown with (expected) after it. For a Mollie payment it says With the next Mollie payout, because the report is only known at the payout.
You can read more about reports in Payment reports.
Status labels
| Status | Meaning |
|---|---|
| Pending | The payment is still in progress |
| Authorized | Approved, not yet completed |
| Paid | Completed |
| Failed | Did not succeed |
| Canceled | Stopped before it was finished |
| Expired | The payment session ran out |
| Refunded and Partially Refunded | The amount has been returned in full or in part |
| Refund Pending and Partial Refund Pending | The refund has been created at Mollie, but the money has not reached the customer yet. The refunded amount already counts in the invoice balance. Once Mollie carries out the refund, the status becomes Refunded or Partially Refunded |
| Charged Back | The bank or card issuer has taken the amount back |
Follow up outstanding amounts
Go to AdministrationInvoices. The Invoices with Open Balance card shows booked invoices that have not yet been paid in full. In the tables, filter on payment status Outstanding and sort by due date.
Send a reminder
You send a reminder per invoice, not in bulk.
Open the invoice
Choose an invoice that is still outstanding.
Send the reminder
Click Send notification and choose Send reminder. Confirm the sending.
The customer receives a reminder with a link to pay online. See Paying online.