Overview
Choose the right payment method for an invoice and see where to find your payments.
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A payment in Tillor usually belongs to a booked invoice. The customer can pay online themselves, you can register a payment at the desk, or Tillor collects the amount automatically through a SEPA mandate. On this page you see which method is for what.
Good to know
- A payment belongs to a booked invoice. You cannot pay on a draft.
- A cash payment can be at most 2999 euros by default. You change that with Cash payment maximum under SupportSettingsPayments.
- Above 2500 euros, the payment page warns the customer that the bank or card may refuse the online payment. The customer then gets the IBAN and the structured communication to transfer the money.
- A direct debit with a mandate goes to the bank two days after booking. With Make payment you choose a delay of 0 to 7 days yourself. Until the direct debit leaves, you can cancel it.
- If an invoice is higher than the maximum of the mandate, you cannot collect it. If that mandate is on the invoice, you cannot book the invoice either.
- The signing link of a mandate works for 14 days. Tillor reminds the customer after 7 days, 2 days before it expires and on the last day.
- An internal transfer is only possible between two booked invoices of the same customer.
- Tillor cannot refund money to a customer. You arrange a refund outside Tillor, for example with a bank transfer.
How does this fit together?
Every method ends in the same place: a payment on the invoice. From there it flows on to the payment report and your accounting.
A direct debit first stays Pending. The invoice then already shows as paid (pending). If the collection fails, the invoice is open again. Payment reports and the link with accounting software are covered in Accounting.
Which method do you choose?
| Method | When | How the customer pays | What Tillor books |
|---|---|---|---|
| Paying online | The customer pays themselves, at home or on the road | Through the link in the invoice email or text message, with iDEAL, Bancontact, credit card or another method | The payment as soon as the payment partner confirms it, even if the customer does nothing more |
| Terminal | The customer is at the desk | With card or phone on a Mollie card terminal | The payment as soon as the terminal completes it |
| Cash and transfer | Money received outside Tillor | Cash at the desk or a bank transfer | The payment you register, with the date received |
| SEPA mandate | Recurring or large invoices, consumption | They don't. Tillor collects the amount from the bank account | A pending payment until the bank confirms the collection |
| Internal transfer | Moving balance between two invoices of the same customer | They don't. No money comes in | Two linked payments, one positive and one negative |
Online payments, card payments and direct debits go through Mollie. You register cash payments and transfers yourself.
Register a payment
The payment screen on a booked invoice
Finding payments
Per invoice, in the overview and in the details
Paying online
The payment page the customer sees
Terminal
Card payments at the desk
Cash and transfer
Register payments outside Tillor
Internal transfer
Move balance between invoices
Having a SEPA mandate signed
Remotely or at reception
Collecting an invoice
Collect automatically with a mandate
Payment groups
Bundle payments and attach them in one go
Practical examples
Worked examples from practice
Terms
- Payment: a received or pending amount, with a method, a status and usually an invoice.
- Mandate: a customer's permission to collect invoices from their bank account. See SEPA mandate.
- Payment group: a bundle of payments that you later attach to an invoice in one go. See Payment groups.
- Payment report: the daily overview of received payments for the accounting. See Payment reports.
- Internal transfer: moving balance between two invoices of the same customer, without any money coming in.
- Direct debit: Tillor collects the amount from the customer's bank account, with their mandate.
- Customer: the customer the invoice belongs to. See Customer.