Letting a customer pay online
Send a customer the payment link of an invoice and see what the customer sees when choosing and completing a payment.
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Paying online goes through the personal payment page of an invoice. The customer opens the page, chooses a payment method and completes the payment at their bank or card issuer. Tillor works with Mollie for this, so Mollie must be connected.
There is no separate Send payment link button. You share the page with a notification or with the personal URL of the invoice.
Before you start:
- The invoice is booked and an amount is outstanding. Otherwise the customer has nothing to pay.
- Mollie is connected. Without methods from Mollie, the customer only sees a pay button, see Problems?.
- The customer has an email address or phone number, or you share the link yourself.
Send the payment link to the customer
Book the invoice
Paying online is only possible on a booked invoice with an outstanding balance.
Send a notification
Click Send notification and choose a channel, such as email or SMS. The customer receives a message with the View and pay online button.
Would you rather share it yourself? Open the action menu (three dots) on the invoice and choose Personal URL. Tillor copies the link to your clipboard. You send a reminder with the same link with Send reminder, see Finding payments. Does the customer want to pay only part of it? Then create a link for a part payment.
What does the customer see?
The customer opens the Your invoice from your organisation page. It shows the amount to pay, an overview of the invoice lines and a button to view the invoice. From that screen the customer continues in three steps.
Pay
The customer taps Pay with the amount. If there is an Apple Pay button, the customer can pay with it directly.
Choose a method
Under How would you like to pay? are the available methods, such as iDEAL, Bancontact and credit card. The order comes from Mollie and adapts to the customer's language. These rules apply:
- The method the customer used last time on that device is shown with Last used.
- For French-speaking customers, Pay By Bank is at the top with Often the best fit.
- If a method has a disruption at Mollie, a warning is shown with it, for example that the method is partly unavailable or under maintenance. The customer can still try the method, but the message says it may not work. The text of the disruption comes from Mollie.
Complete the payment
What happens next depends on the method and the device. See below.
Completing on a computer or phone
For iDEAL and Bancontact, Tillor shows a QR code under Scan to pay with the chosen method. The customer opens the bank app on their phone and scans the code. The page continues by itself as soon as the payment is in. If the customer would rather pay on the computer, they can do so with Pay in your browser.
For other methods, such as credit card, Tillor sends the customer on to the payment partner's payment page and then brings them back. If the redirect does not happen by itself, there is a link to continue.
If it does not work
- Choose another method takes the customer back to the list.
- Start over starts a new payment with the same method. Handy if the customer cancelled in the bank app or nothing happened.
- For a failed, canceled or expired payment, the page reports the outcome and the customer can choose another method.
What else the page can show
| Situation | What the customer sees |
|---|---|
| The invoice is paid | Paid in full with the amount received, and a confirmation by email |
| The bank has started a transfer | Confirming your payment. With Pay By Bank this usually takes a few seconds and at most a few working days |
| A SEPA direct debit is scheduled | Paid by direct debit with the amount and the date. The customer does not have to do anything. Payment options are not shown, so nobody pays twice |
| The amount is higher than 2,500 euros | A warning that the bank or card may refuse the online payment because of limits, with the IBAN and the structured communication to transfer the money |
| Paying online is not possible for this invoice | Pay by bank transfer with the bank details |
What happens next?
The personal link has no expiry date. So the customer can still open it later. As soon as Mollie confirms the payment, it appears on the invoice and in AdministrationPayments. The invoice goes to Paid when the full amount is in. You do not have to register anything yourself. See Finding payments for statuses.
Problems?
Are you integrating your own system with Mollie payments? See Mollie metadata.