Access control
Decide who may enter your park with a licence plate, NFC tag, QR code or PIN code, open barriers remotely and see who came in and when.
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With Access control you decide who may enter your park and keep track of who is inside. You give a customer an access method (licence plate, NFC tag, QR code or PIN code), operate barriers from your screen and read back who came through which access point and when. You create an access method on the customer profile, see adding an access method.
The figures at the top count all entries, the last 24 hours, the allowed and blocked attempts and your active access points. Below that are the quick actions, the vehicles in the park, the access log and the controller operations.
Good to know
- A vehicle becomes a Ghost if it has not been seen at an access point for 7 days while it was marked Inside.
- You create a QR access method in one go, up to 100 at a time, each with its own code.
- A PIN code consists of 4 to 8 digits and must be unique within your organisation.
- Each licence plate, each NFC tag and each QR code may only appear once in your organisation.
- An access method that falls outside the period between From date and To date gives no access.
- A licence plate with the status Soft blocked is only blocked during reception opening hours.
- An expired licence plate may by default still drive out for 2 days outside opening hours (at most 30). See Access control settings.
- A vehicle appears on the customer profile via a registered licence plate, or via the NFC tag or QR code the customer drove in with.
How does this fit together?
An access method is a customer's key. The access point (the barrier or gate) is the door. In between is equipment in your park: a camera that reads licence plates or a unit that reads tags and QR codes (an access controller), and the connector. The connector is the unit that connects Tillor to the devices in your park.
What this means for you:
- If you change or delete an access method in Tillor, Tillor sends that to the equipment via the connector. You see the result under Controller Operations.
- If the connector is offline, new or changed access methods stay on Pending until it is connected again.
- A barrier that you open from Tillor usually also receives its command via the connector. If it is offline, the barrier does not open.
The Controllers section in the main menu is about something else: the small screens with a tag reader at showers, doors and charge points. See Controllers. Tillor support sets up the equipment at barriers during onboarding.
Operating access points
Under Quick actions there is a button for every active access point. You only see this block if at least one access point or access controller has been set up.
Click the access point's button
The label is Open [name].
Confirm
A dialogue opens asking whether you are sure you want to open the access point. Click Yes, open [name].
Tillor reports Access point opened. Closing is only possible if the access point supports it. In that case there is a down arrow next to the open button: choose Close [name] there and confirm with Yes, close [name].
Management buttons in Quick actions
Next to the access points there are, depending on your equipment, buttons for maintenance. Only use them if something is wrong.
| Button | What it does | When |
|---|---|---|
| Reset APB | Clears the memory of who last went in or out, per type: For NFC passes… or For QR codes…. | People can no longer get through because the gate thinks they are already inside (or outside). APB stands for anti-passback. |
| Sync device logs | Has the connector fetch all new lines from the access controllers. | Recent passages are missing from the access log. |
| Reset connector cache | The connector clears its local data and fetches everything again from Tillor. | The equipment behaves differently from the access methods in Tillor. |
| Clean trash LPR readings | Only removes safe ghost rows from the licence plate list. Registered and linked licence plates stay. | There are licence plates in the list that do not belong to anything. |
Managing access methods via the customer profile
You add, change and delete access methods on the customer's profile.
Adding an access method
An access method belongs to a customer and gives that customer access to the park. You manage them on the customer profile.
Before you start:
- The customer exists in Tillor.
- For NFC you need a tag that does not yet belong to anyone. If there is no free tag, the list says No available NFC cards found, all cards are already assigned.
- The PIN code type is only in the list if it has been enabled for your organisation.
Open the Access control tab
Go to CustomerscustomerAccess control. At the top is the Access Methods table (marker 1 on the screenshot below).
Click Add and choose the type
You cannot change the type afterwards. If you need a different type, add a new access method.
Fill in the details
What you fill in depends on the type:
Enter the licence plate under License plate. Tillor converts it to capitals. Make, model and colour are optional.
For every type you can also fill in:
| Field | Meaning |
|---|---|
| From date, To date | The period in which the access method works. Empty means no limit. |
| Status | Active, Inactive, Blocked or Soft blocked (see statuses). |
| Auto-convert to license plate | Only for QR code and PIN code. If someone uses the code at a gate with a camera, Tillor replaces the code with the licence plate that was read. Off by default. |
| Do not extend automatically | The end date stays unchanged when an invoice with automatic extension is paid. |
| Notes | Internal notes. |
Then click Add to save.
What happens next?
- The access method appears in the table and Tillor sends it to the equipment via the connector. You follow that under Controller Operations, with the status Pending, Processing, Completed or Failed.
- A changed or deleted access method is passed on in the same way.
- Every attempt to get in appears in the access log, including refused ones.
- A vehicle is linked to the customer via a registered licence plate, or because the customer drove in with an NFC tag or QR code while the camera also read the licence plate. That last case also works if the licence plate is not registered.
Editing, sending or deleting an access method
Click the three dots to the right of the access method.
| Action | Used for |
|---|---|
| Edit | Adjusting the period, status or vehicle details. |
| Sync with access point system | Sending it to the equipment again. Tillor reports Sync requested. Not for a PIN code. |
| Send notification | Sends the customer the personal QR link by email, SMS or WhatsApp (dialogue Send QR code). |
| Copy personal URL | Copies the link to the customer's pass, see Digital wallet. |
| Download QR code, Print thermal ticket | Only for a QR code. |
| Delete | Removes the access method. This cannot be undone. With the ticks in the table you delete several at once. |
Statuses of access methods
| Status | Meaning |
|---|---|
| Active | Gives access, as long as the period is correct. |
| Inactive | Gives no access. Works like Blocked, with a clearer name. |
| Blocked | Gives no access. |
| Soft blocked | For a licence plate, only blocked during reception opening hours. Outside those hours the vehicle can still drive in and out. |
Digital wallet (QR code)
For a QR access method you copy a personal link for the guest. It opens the Access pass page with the QR code. If Apple Wallet or Google Wallet have been set up for your environment, there are also buttons to save the pass.
Copy the link
Open the three dots at the QR access method and click Copy personal URL. Tillor reports Link copied.
Send the link to the guest
The guest sees the QR code, the validity and, if available, Add to Apple Wallet and Add to Google Wallet.
The wallet pass uses the same QR code, validity and status as in Tillor. On an iPhone with iOS 27 the pass appears as a Poster Generic, optionally with its own background and a square QR code. Older iPhones show the classic layout. On iOS 27 there are also shortcuts on the pass: Directions opens Apple Maps to the location of the access point (or the centre of the park map), and if you have entered a website in your company details, a button to that site is added. You set the background and location under Settings, see Organisation. On an iPhone the pass can appear on the lock screen when the guest is nearby. On Android the guest saves the pass in Google Wallet.
Seeing where the pass is saved
If a guest has added the pass, a small wallet icon appears next to the QR value, with a number if there is more than one device. Hover over it to see:
- whether the pass is in Apple Wallet on iPhone or Google Wallet on Android, and on how many devices
- when the pass was Last added and Pass updated, and for Apple also Last synced
- whether the pass was Issued via a Staff member or a Personal link
Google does not report when a guest removes the pass. With Google Wallet the pass therefore stays shown as saved.
Sending a wallet pass again
If a QR pass changes, for example its validity, Tillor sends the update to the wallets itself. If an old version is still shown, choose Sync wallet pass in the menu. Tillor reports how many devices received the update. If the pass is not registered anywhere yet, you see No device registered for updates yet. The menu item only appears once the pass has been added to a wallet.
Vehicles in the park
The Vehicles in park table keeps track per licence plate of whether a vehicle is inside. A reading at an entrance sets the vehicle to Inside, a reading at an exit to Left.
Each row shows the licence plate, the status, the customer, the time of entry, the last time the vehicle was seen at an access point and that access point. By default the table shows the vehicles that are Inside or Ghost. With the filters you also show vehicles that have left, filter by access point or search by licence plate or customer name.
| Status | Meaning |
|---|---|
| Inside | Came in through an entrance and has not left yet. |
| Ghost | Was set to Inside, but has not been seen at an access point for 7 days. |
| Left | Drove out through an exit. |
A ghost vehicle usually arises because the camera did not read the licence plate when driving out, or read it wrongly when driving in. If the licence plate is seen again at an entrance later, it is set to Inside again.
Park occupancy
The Park occupancy card shows how many vehicles are inside: Currently inside, the Peak in the chosen period, and the number of Entries and Exits. The first chart shows the trend, per hour up to a week and per day for a longer period. Popular hours shows per hour of the day the average number of vehicles and arrivals. This way you can see, for example, when it is busy enough to open the catering. With the period picker at the top right you choose today, 7 days, 30 days, 90 days, all or a custom range.
Access log
The access log shows every attempt to get in, with date, access method, customer (if known), access point and status.
Filter and search by licence plate or value (for NFC also by card label), date range, status, type of access method, access point or customer. With Export on the right of the toolbar you download the log as an Excel file.
| Status | Meaning |
|---|---|
| Allowed | Access was granted. |
| Blocked | Access was refused. |
| Inactive | The access method is set to inactive. |
| Expired | The access method has expired. |
| Invalid | The access method is invalid. |
| Denied | Access was actively denied. |
| Soft blocked | Access is soft blocked. |
| Device Error | There was a problem with the device. |
| No Car | No car was detected. |
| APB - Direction Mismatch | The gate blocks passage because the direction is wrong (anti-passback). |
| Unknown | The status could not be determined. |
| System Message | A message from the system itself. |
Access point state history
Below the access log there is also the Access point state history: when an access point was Open, Closed or Moving, with the Source of the report. If the state is not known, it says Unknown. Filter by status or access point. If the list is empty, no state reports have been received yet.
Controller Operations
Below that is Controller Operations. These are the commands Tillor sends to the access controllers, such as Create, Update, Delete and Sync. This way you see when a pass or QR code has arrived at the access point.
A command is Pending, Processing, Completed or Failed. With the eye icon on the right of the row you open the details.
Problems?
Terms
- Access method: a customer's key, a licence plate, NFC tag, QR code or PIN code.
- Access point: the barrier, gate or door that opens.
- Access controller: the unit at the access point that reads tags and QR codes.
- Connector: the unit in your park that connects Tillor to the equipment. See Connector.
- APB (anti-passback): the rule that you cannot go through a gate twice in the same direction.
- Ghost vehicle: a vehicle that is marked as inside but has not been seen for 7 days.
More explanation is in the list of terms.