Organisation
Organisation settings in Tillor
Last updated on
On the Settings page (at the bottom of the main menu, SupportSettings) you manage your organisation's settings. On the left you switch between the sections. Which sections you see depends on your permissions.
| Section | What for |
|---|---|
| General | Organisation profile, time zone, default country and brand colours. See General |
| Opening hours | Weekly schedule, seasons, exceptions and public holidays. See Opening hours |
| Invoicing | PDF, payment term and VAT rates. See Invoicing settings |
| Printing | Printers and print times. See Printing |
| Payments | The Others payment method and sender address. See Payment settings |
| Occupation | Rent frequencies for occupancies. See Set up rental periods |
| Terrain tariff | The formula for the calculated tariff. See Tariff formula |
| Access Control | Leaving with an expired number plate. See Access control settings |
| Map | Map centre and map direction. See Set the map default |
| Terrain types | Types for terrains. See Terrain types |
| Task labels | Labels for tasks. See Labels |
| Groups | Bundle colleagues. See Groups |
| Custom fields | Extra fields on customers, terrains and more. See Custom fields |
| Apple Wallet | Pass background and access point. See Apple Wallet |
| Tablets & kiosks | Tablets and kiosks. See Tablets and kiosks |
| Integrations | Links with other services. See Integrations |
| Users | Members, invitations and permissions. See Manage user permissions |
Good to know
- Which sections you see depends on your permissions. You save changes at the bottom with Save settings
- About a week before a public holiday, Tillor emails the support address if the opening hours for that day are still empty
- After you save the wallet settings, Tillor updates all active wallet passes again. Visitors usually see that after opening the pass
- Once your organisation has invoices or payments, the currency can no longer change
Company details on invoices (name, address, VAT number, IBAN, logo) are set during onboarding. Contact Tillor support if you want to change them.
Integrations
Choose Integrations to see the available links, such as Voys telephony, bank accounts, Mollie or accounting software (e.g. Admisol). Under Integrations in the left-hand menu are categories (communication, payments, accounting, meters). Click an integration in the list to open its detail page. There you install the link or adjust its settings (no separate dialog). See also the overview of integrations.
General
Under General you set the organisation profile, the time zone, the default country and the brand colours. You need the Edit settings permission to save changes.
Opening hours
Under Opening hours you edit one weekly schedule. With the coloured options you switch to seasonal periods (for example 1 July to 31 August) or an exception (a single date or a period such as 24 to 26 December). Public holidays for the coming 12 months are already there: choose a holiday and enter the hours (or leave them empty if you are closed that day). Leave a weekday empty if you are closed that day. The inbox AI uses these hours as office opening hours. About a week before a public holiday, Tillor sends a reminder email to the organisation's support address (or the general email address if there is no support address) when the hours for that holiday have not been filled in yet. If you use Partoo, the opening hours are synchronised automatically. See Partoo. A website can fetch the resolved hours (including season labels such as Summer or Winter) and upcoming holidays through the Opening hours API.
Printing
Under Printing you set PDF printing, printer IP addresses and the print times schedule. For each weekday, add one or more times (or leave the day empty). Online, mandate and bank transfer payments wait for the next time that day before the invoice goes to the printer queue.
Apple Wallet
Under Apple Wallet you set two things side by side: the pass background on the left, the access point location on the right.
Pass background (left): optional full-bleed photo for the Poster Generic layout on iPhone with iOS 27. Upload JPEG, PNG or WebP; large files are reduced automatically. Drag on the preview to choose which part of the photo stays visible behind the QR code. The preview shows your choice immediately; only after Save at the bottom of Settings does the photo (or its removal) go live, and Tillor passes the focus on to access passes.
On iPhone with iOS 26 or older, the pass uses the classic generic layout with the same data (status, visitor name, validity, QR code). Without an image of your own, all passes get the default Tillor gradient background. With a photo of your own, the organisation logo from your company details is at the top, in colour on the photo. On the default gradient, the logo is white on the dark gradient.
On Poster Generic passes (iOS 27) the QR code is square; on older devices it is rectangular, as on a classic generic pass.
Access point location (right): click on the map or drag the pin to set the GPS point of the main access point. Apple Wallet and Google Wallet use that location on the access pass. On iPhone, iOS can suggest the pass on the lock screen when a visitor is nearby. Choose Use park map centre to remove the pin and use the centre of the park map.
After you save Settings, Tillor updates all active wallet passes in the organisation (Apple through silent push, Google through object sync). Guests usually see the update after opening the pass in Wallet; sometimes a manual refresh in the Wallet app is still needed. The preview in Tillor shows the same cropping as on the pass: drag the image so that the centre is where you want it.
On the back of the wallet pass are the organisation's phone number and email address (the support email if one is set, otherwise the general address). For blocked, expired or revoked passes, those details also appear behind the reception text on the lock screen (Apple) or in Google Wallet.
Manage user permissions
Under Users you see the Members of your organisation and the Pending invitations. How you invite and remove colleagues and set their notifications is described under Invite users and give permissions.
Edit permissions
Click Edit permissions on a user. The full explanation, including groups and blocked permissions, is under Edit permissions. Below are the permissions that often raise questions.
Bank accounts
| Permission | What may the user do? |
|---|---|
| View bank transactions | The Administration > Bank transactions page and the Bank account transactions block on Administration > Payment reports |
| Sync bank transactions | The Sync bank account button (manual import) |
The permissions are in the permissions dialog under the Bank transactions group.
See also Bank accounts for the open banking link.
Assign payment
| Permission | What may the user do? |
|---|---|
| Assign payment | Assign payment on a booked invoice, Assign on payment groups and Assign to invoice on bank transactions (not visible without the permission) |
The permission is in the permissions dialog under the Payments group.
OAuth apps
| Permission | What may the user do? |
|---|---|
| Authorize OAuth apps | Give third parties (e.g. Cursor, Claude, ChatGPT) permission through OAuth, and keep using existing OAuth tokens |
Existing users keep the permission after the migration. New users do not get it automatically. Tick it in the user's permissions dialog. Switch it off to prevent that user from linking new OAuth apps; that user's existing tokens then stop as well. Users with this permission in at least one organisation may authorise.
See also MCP.
Data processing agreement
If a Data Processing Agreement Required screen appears instead of Tillor, your organisation must sign the current data processing agreement (DPA) before you can continue. You can first download the document with Download DPA Document. Then you request a verification code. It is sent by text message to the phone number of the responsible person. Enter the code and click Accept DPA.
Details on invoices
Company details such as name, address, VAT number and IBAN appear automatically on invoices. They are set during onboarding. Contact Tillor support to change them.