Overview
Read water, gas and electricity meters remotely and settle the consumption with the customer who is on the terrain.
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With meter management you read your park's meters remotely and see who uses what, without anyone having to visit the meter cabinets. You see the meter readings, the consumption per period and the alarms, and you settle the consumption with the customer who is on the terrain at that moment. You find your meters under ParkMeters.
How does this fit together?
A meter never belongs directly to a customer. The meter is attached to a terrain, and the customer is attached to that terrain through an occupation. Whoever has an occupation on the terrain now gets the consumption of the meters on that terrain.
This has three consequences that often surprise people:
- There is no button to link a meter to a customer. You do it in two steps: meter to terrain, customer to terrain. See Linking a meter to a customer.
- If a customer moves, you do not move the meter. The occupation ends and the next customer gets the consumption from their own start reading.
- If there is no occupation on the terrain, the consumption belongs to nobody and you cannot invoice it either.
Good to know
- A terrain has at most one active occupation at a time. A terrain with an occupation is not in the list of choices for Create occupation.
- Meters on a shared LoRa network send a reading about twice a day. See the box below.
- Tillor reports a possible fault to the receiver (the gateway) if all your recently active LoRa meters sent nothing for more than 24 hours, and only with at least two active meters.
- If you want to invoice a customer's consumption and the outstanding amount is below the minimum amount, Tillor waits until the next invoice day.
- With automatic invoicing, Tillor holds back an invoice if the electricity or water consumption is at least double what the customer usually uses.
- A deleted meter cannot be recovered, along with all its meter readings and consumption periods.
For the technical reader
LoRa is a wireless connection with a long range and low power consumption. The meter sends its reading to a receiver on or near your park, the gateway, which forwards it to Tillor. The Dev EUI is the unique number of a LoRa meter, 16 characters long (digits 0-9 and letters a-f). You enter that number when you create the meter. You recognise ICY meters by their serial number.
What do you want to do?
Link a meter to a customer
Meter to terrain, customer to terrain
View meter readings and trends
Reading, consumption per day or hour, comparison with last week
Invoice consumption
Manually or automatically, with a minimum amount
Alarms and meter status
No reading, battery, signal and faults
Delete a meter
In three steps, cannot be undone
Consumption batches
How consumption periods run, close and merge
How do the meter readings come in?
Smart meters send their reading themselves, usually daily or weekly. You do not have to do anything: new readings appear automatically on the meter and for the customer who is on the terrain. If a meter is not on a smart connection, you enter the reading yourself.
Terms
- Meter: a water, gas or electricity meter. See Terms.
- Terrain: the place where the meter is installed and where a customer stays. See Terms.
- Occupation: a customer on a terrain for a period. See Terms.
- Consumption period (consumption batch): the consumption of one customer on one meter, from a start reading to an end reading.
- Outstanding consumption: consumption that has not yet been invoiced.
- Start reading: the meter reading with which a customer begins their occupation.
Access control
Decide who may enter your park with a licence plate, NFC tag, QR code or PIN code, open barriers remotely and see who came in and when.
Linking a meter to a customer
Attach a meter to a terrain and give the customer an occupation on that terrain, so the consumption ends up with that customer.