Alarms and meter status
See which meters have an alarm or have stopped sending anything, and clear an alarm after you have fixed it.
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A meter raises an alarm when it reports a deviation, such as a connection problem or a technical fault. Here you read where you see that, what the status indicator means and how to clear an alarm.
Following up on an alarm
Find the meter with an alarm
Go to ParkMeters. A meter with an active alarm has a small triangle.
Open the meter and read the alarm
In the list of alarms you see for each alarm the message, Started At, and whether it is Active or Resolved. The message depends on the type of meter and the provider.
Fix the problem
Check the battery and the signal in the meter details, and visit the meter if necessary.
Clear the alarm
In the meter's action menu choose Clear alarms.
What the status means
- Status indicator: smart meters (ICY and Tillor Hydrodigit) show whether they have communicated recently and whether there are alarms. The indicator changes colour when there is an active alarm or when the meter has sent nothing for more than a day.
- Battery level and signal quality: as a percentage in the meter details, for meters that report them.
ICY controllers
The ICY modules on the pitches communicate through a controller in the meter cabinet. If a controller drops out, no meter behind that controller sends anything any more.
If your park has ICY meters, the ICY controllers card is shown above the list in ParkMeters. It says how many controllers there are, how many ICY has not seen in the last hour and how many alarms are open on controllers. Click Show for the table:
- Controller: the name of the meter cabinet that holds most of the controller's meters, with a green or red dot. If the name at ICY differs from it, the ICY name is shown next to it in grey. If the meters are in no meter cabinet at all, you only see the ICY name.
- Meters: how many of your meters communicate through this controller. On a meter itself, that name is under Controller in the Information card.
- Alarms: the alarms ICY reports on the controller itself, with the time since when. An alarm disappears from the list as soon as ICY no longer reports it; you do not need to clear it. An alarm that Tillor does not know by name yet is shown as Unknown alarm with the ICY code. Anyone who receives push notifications for meter alarms also gets a notification for a new and for a resolved alarm on a controller.
- Last seen: when ICY last saw the controller. If that was more than an hour ago, the time is shown in red.
A controller with an alarm or a controller that has been silent for more than an hour is at the top, and the card then opens by itself. Tillor updates the list every time the ICY meters are read.
When all your meters go silent at once
Tillor Hydrodigit and Tillor EM300 meters send their reading to Tillor through a receiver, the LoRa gateway. Normally they send a measurement about twice a day. If every recently active LoRa meter of your organisation has sent nothing for more than 24 hours, the cause is probably the gateway or the connection with Tillor and not the meters. A single silent meter does not trigger this notification: at least two active meters are needed.
The Tillor administrators then receive a notification, with the last reading received and the meters involved. Those meters are then not listed again separately as a meter needing attention. You do not need to set anything up. If you see a common, old Last reading on your meters, contact support.
What happens next?
- A cleared alarm no longer shows as active in the list. The triangle next to the meter in ParkMeters only belongs to active alarms.
- If the meter reports the problem again, you get a new alarm.