Transactions
See when and why the balance of an NFC tag changed, and what the statuses and columns mean.
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Every balance change on an NFC tag is recorded as a transaction, including a manual adjustment. That way you see exactly when and why the balance changed. Transactions cannot be edited or deleted.
Viewing transactions
Open the tag
Go to CustomerscustomerNFC Tags, open the action menu (three dots) next to the tag and choose View details.
Look at Transactions
The Transactions card is on the detail page. The newest is at the top. With more than five transactions you page at the bottom.
Above the table are filters for Date, Status, Origin and Cancel reason. By default Pending and Committed are on. If you also want to see cancelled and expired transactions, click Clear filters.
Columns
| Column | Meaning |
|---|---|
| Amount | The balance change. Positive when topping up, negative when used. |
| Reason | The cause, for example Shower usage at a controller, POS charge, POS top-up, Manually adjusted or Added because invoice ... was paid. |
| Controller | The controller that caused the transaction. If it says System, there was no controller: a manual change, the reception app or a paid invoice. |
| Date | Date and time. |
| Status | See below. |
| Origin | Online or Offline. |
| Description, Cancel reason | Extra explanation, and for a cancelled transaction the reason. |
Statuses
| Status | Meaning |
|---|---|
| Pending | The charge is reserved and still has to be written to the tag. |
| Committed | The transaction is complete and the balance has been adjusted. |
| Cancelled | The transaction did not go through. The reason is in Cancel reason. |
| Expired | The tag was not held against the reader in time. A reservation stays open for 2 minutes. |
Possible cancel reasons are Insufficient balance, Not authorised, Card write failed and Expired.
What happens next?
- A pending transaction becomes Committed as soon as the tag has received the new balance. If that does not succeed within 2 minutes, it becomes Expired and the balance does not change.
- Origin says Offline if the transaction did not run live via Tillor.
- A receptionist can make the same charge or top-up in the Tillor app. The balance is then only updated in Tillor. That shows as POS charge or POS top-up, without a controller.