Communication
Notification types
All kinds of messages Tillor sends, by subject, and when each message goes out
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This list shows every type of message you can come across in the notifications overview, and when Tillor sends it. You see the type in the Type column and can filter on it with the Type filter. The names match the screen.
Messages to customers go by e-mail, SMS, post or WhatsApp. Messages to colleagues go by push, e-mail or phone, following that colleague's preferences. See In-app notifications.
Invoice messages do not go out by themselves
Messages such as New Invoice or Invoice Reminder are not sent automatically by Tillor when an invoice is booked. You start them with Send notification or Send reminder on the invoice. See Sending an invoice or reminder.
Invoices and payments
| Type | When it is sent |
|---|---|
| New Invoice | To the customer, when you send an invoice. The invoice is attached to the message |
| Invoice Paid | To the customer, when an invoice has been paid |
| Invoice Reminder | To the customer, as a reminder for an outstanding invoice |
| Manual Bank Transfer Reminder | To the customer who pays by bank transfer, with the tip to use the structured reference |
| Invoice Archive | To your organisation's support address, with your bookkeeper in copy, when an invoice archive is ready |
| Peppol Invoice Send Failure | When an invoice could not be sent through Peppol |
| Failed to send invoice to accounting software | When forwarding an invoice to your accounting software fails |
| Invoice export to accounting software recovered | When that forwarding has succeeded after earlier notices |
| Failed to send payment report to accounting software | When forwarding a payment report fails |
| Reverted invoices rebooked | When reverted invoices have been rebooked automatically overnight |
| Bank payment does not settle invoice | When a bank payment has been linked to an invoice, but the invoice is still outstanding afterwards |
| Utility use well above usual, held from automatic billing | When a customer was not invoiced automatically because electricity or water use is far above the usual |
| Scheduled product price applied | To your organisation, on the day a scheduled price takes effect. Old and new price are shown side by side |
| Machine start auto-refund | When an online payment for a machine start has been refunded because the machine did not start |
| Offline NFC Payments Review | When offline NFC payments could not be verified after synchronisation |
| NFC Tag Low Balance | To the customer when the balance of an NFC tag is low |
SEPA mandates and signing
| Type | When it is sent |
|---|---|
| SEPA mandate signing request | To the customer with the link to sign the mandate, also for the reminders before the link expires |
| SEPA mandate verification code | To the customer with the code they enter on the signing page, by SMS or e-mail |
| Signed SEPA mandate copy | To the customer, as soon as the mandate is active |
| SEPA mandate revoked | To the customer, with the signed document attached once more |
| Signature request | To a signer when it is their turn, by e-mail or by SMS if there is no e-mail address |
| Signing code | To the signer with the code to sign, by SMS or e-mail |
| Signed document | To all signers with the signed PDF, as soon as the last one has signed |
| Signature declined | To the colleague who sent the request, when a signer declines |
| DPA Acceptance | Confirmation of the DPA acceptance, with the signed DPA attached |
| DPA verification code | By SMS to the responsible person with the code to accept the data processing agreement |
Meters, controllers and access
| Type | When it is sent |
|---|---|
| Meter alarm | When a meter has a new alarm |
| Meter alarm resolved | When a meter alarm has been resolved |
| Meter Removal | When meters have been removed |
| Meters needing attention | Overview of meters whose readings are missing or that have had an alarm for a long time |
| Controller offline | When a controller gives no sign of life for longer than 5 minutes |
| Controller overheating | Urgent notice when a controller gets too hot |
| Connector offline | When your park's connector no longer gives a sign of life |
| Connector back online | When the connector is reachable again |
| Connector HTTP gateway down | When the connector is still running, but cameras can no longer reach it |
| LPR camera offline | When a licence plate camera does not respond for longer than 5 minutes |
| Access point open too long | When an access point stays open longer than allowed |
| Expired license plate exit summary | Summary of vehicles with an expired access period that left while reception was closed |
| QR Access Code | To the customer with the QR code for access |
| Tablet or kiosk offline | When a tablet or kiosk gives no sign of life outside its sleep period |
| Tablet or kiosk battery low | When a tablet or kiosk is almost empty and not charging |
Tasks, comments and inbox
| Type | When it is sent |
|---|---|
| Task assigned | To the colleague to whom a task has been assigned |
| Task unassigned | To the colleague from whom a task has been taken away |
| Task completed | When a task has been completed |
| Task Reminder | When a task's reminder time has been reached |
| Task deadline | When a task reaches its deadline without being completed |
| Daily task view digest | By e-mail, the daily summary of a task view you follow |
| Comment Reply | Someone has replied to a comment |
| Comment Mention | You have been mentioned in a comment |
| Comment Resolved | A comment has been marked as resolved |
| Comment reply rejected | When an e-mail reply to a comment was not posted because the sender address is not right |
| Inbox Message | When a new message arrives in the inbox |
| Urgent AI handoff | When the AI assistant hands an urgent conversation over to you |
| Website chat follow-up | To a website visitor with an unread reply, with a link to resume the conversation |
Automations and integrations
| Type | When it is sent |
|---|---|
| Automation message | Text that an automation sends to a customer |
| Automation notice | Notice that an automation sends to a colleague, by push, e-mail or both |
| Automation run failed | To the creator of an automation when a run ended with an error |
| Webhook delivery failing | When deliveries to your webhook fail and Tillor keeps trying again |
| Webhook delivery permanently failed | When Tillor could not deliver a webhook event after all attempts |
| External notification | Message that a connected system sent itself, see External notifications |
A webhook is a connection through which Tillor automatically passes an event on to another system.
Account and organisation
| Type | When it is sent |
|---|---|
| User Welcome | Welcome message for a new user |
| E-mail verification | The link to confirm an e-mail address |
| Organization invitation | Invitation for someone without a Tillor account to join your organisation |
| Organization Details | SMS to a caller with a link to your organisation's details |
| Contact Form Submission | When someone fills in the contact form |
| Holiday opening hours reminder | Reminder to fill in the opening hours for an upcoming public holiday |
| Document Deleted | To the user who deleted a document |
Notices from the Tillor team
These messages are meant for the Tillor team and you do not normally see them: System Incident, Security alert, Grafana alert and LoRa gateway outage.
See also
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