A guest at the barrier
From setting up an access method to what happens with an expired licence plate, QR code or NFC tag.
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A guest arrives at the barrier of Recreatiepark Het Meer and needs to get through without help from reception. This example follows Jonas Maes from setting up his access method to what happens when it does not (or no longer) work. You will see how an access method, a controller and an access point work together.
Before you start:
- Your park has at least one access point that is linked to Tillor. It is under Quick actions on the Access control page with an Open [access point name] button.
- The controller at the barrier is linked to your organisation. A new controller appears under Controllers with Pending approval until you click Approve. See Controllers.
- For an NFC tag: the tag must already be in Tillor. That happens automatically as soon as it has been held up to a reader for the first time.
The route step by step
Add an access method
Go to CustomersJonas MaesAccess control and click Add. Choose the Type and optionally fill in a From date and To date. That period determines when the method works.
Choose License Plate Recognition and fill in the License plate. The camera at the access point reads the licence plate and Tillor finds the customer that goes with it.
See Access control.
Check the controller and access point
The controller or the camera at the access point receives the list of valid methods from Tillor. Under Controller Operations on the Access control page you can see when a pass or QR code was forwarded to the access point. If the operation is not there yet, synchronisation is still in progress.
Follow what happens at the barrier
The Access Log block shows every attempt with date, method, customer, access point and status. A guest who drives in appears in the Vehicles in park table with the status Inside. When he drives out, that becomes Left.
Open the barrier yourself if needed
Under Quick actions, click Open [access point name] and confirm with Yes, open [access point name]. Closing is only possible if the access point supports it.
What happens with an expired method?
Once the To date has passed, the method no longer gives access and the attempt appears in the log with the status Expired. Other statuses you will come across are Blocked, Inactive and Denied.
Licence plates have a grace period, so that guests do not end up in front of a closed exit at night. If Allow expired license plates to exit is on (default), the exit barrier still opens during the grace period. It lasts 2 days by default and 30 at most. It only works outside opening hours. If reception is open, staff handle the vehicle at the desk. A blocked or inactive licence plate never gets a grace period, and NFC tags and QR codes have no grace period. You set it under SupportSettingsAccess control, see Access control settings.
What happens next?
- Every attempt stays in the access log. You can filter by customer, status and access point and export to Excel.
- A vehicle that has not been seen at an access point for 7 days gets the status Ghost. If the licence plate is later seen at an entrance again, it goes back to Inside.
- If you extend the To date of the method, it works again after the next synchronisation with the access point.