CommunicationProviders
Twilio
SMS and WhatsApp delivery through Twilio when Tillor has set this up platform-wide
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Twilio sends SMS messages on behalf of Tillor and, if set up, WhatsApp notifications. It is not a telephony provider like Voys and you do not install it yourself: Tillor has set it up for the whole platform.
Difference from Voys
| Voys | Twilio | |
|---|---|---|
| Telephony (calling, calls) | Yes | No |
| Configuration in Tillor | Settings > Integrations | No - platform setting |
| Visible to users | Calls, recordings, transcriptions | Sent SMS and WhatsApp notifications |
What does Twilio do in Tillor?
Once Twilio is set up, Tillor uses it for things such as:
- Sending SMS notifications (for example payment reminders, booking confirmations and invoice notifications)
- Sending organisation details by SMS from Communication > Phone Calls (SMS button with the tooltip Send organization details to the caller via SMS)
- Delivering WhatsApp notifications when WhatsApp is set up through Twilio on the platform
- Using SMS verification codes when signing the data processing agreement (DPA)
You follow sent SMS and WhatsApp notifications in Communication > Notifications:
You do not set up Twilio yourself in Tillor. Ask your platform administrator or Tillor support for the right integration for your environment.
No installation under Integrations
Unlike Voys, you will not find Twilio under Settings > Integrations. The integration is managed by the administrator of the Tillor environment.
See also
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