Putting the chat on your website
Install the Website chat integration and paste one snippet on your site, so visitors can reach your team from the inbox.
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With the Website chat integration, your site gets a chat button. Messages from visitors end up in the inbox, alongside WhatsApp, Messenger and Instagram.
Install the integration
Go to SettingsIntegrations and open Website chat. Click Install. No link to an external account is needed; Tillor creates the widget key itself.
Set up the widget
Under Settings on the same page, fill in at least the Welcome message and the Accent color. Also fill in Allowed domains so that only your site may load the chat. All options are described on Website chat settings.
Copy the snippet
Under Embed on your website, click Copy snippet. If the block is not there, save the settings and refresh the page.
Paste the snippet on your site
Paste the snippet before the closing </body> tag on every page where the chat button should appear. For a site with a shared template or footer, place it once in that template.
What do you see afterwards?
Open your site. A chat button appears at the bottom right. Send a test message yourself: the conversation appears in the inbox with the channel Website chat. An explanation of what you and the visitor see is on Conversations via website chat.
The widget key is public
The key is readable in the snippet, as with other chat products. Limit misuse with Allowed domains (comma-separated hostnames, for example recreatiepark-het-meer.be, www.recreatiepark-het-meer.be). If you leave the field empty, the chat works on every domain where the snippet is placed.
Chat on public Tillor pages
If Website chat is installed, Widget enabled is on and Show on Tillor public pages is on, the chat button also appears on your organisation's public pages. You do not need to place a snippet there. This covers, among others, the pages for an access pass, an outstanding invoice, an NFC tag, the organisation details and the public map.
- On those pages, Tillor uses the Accent color from the settings.
- Allowed domains only applies to your own website, not to the Tillor pages.
- If you turn Widget enabled off, the button disappears everywhere. If you only turn Show on Tillor public pages off, the chat keeps working on your own site.
Turning the chat off temporarily
Turn Widget enabled off under SettingsIntegrationsWebsite chat. The integration stays installed and your widget key does not change. Turn the switch back on to bring the chat back.