Connect Instagram Direct to the Tillor inbox
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With Instagram you receive Instagram Direct messages in the Tillor inbox. The integration uses a linked Facebook Page with an Instagram Professional account in Meta Business Suite.
Before you start:
- You need the Manage integrations permission.
- Your Instagram account is a Professional account (Business or Creator), linked to a Facebook Page.
Installing the integration
- Go to Settings (sidebar, under Support)
- Choose Integrations and open Instagram in the list (marker 2)
- Click Install (marker 1) and complete the Meta OAuth flow (Instagram messaging permissions)
- Choose the Facebook Page that is linked to your Instagram Professional account
- Check the Instagram username field under the page selection (Tillor shows the linked account, for example
@uwaccount) - Save the settings
Without a linked Instagram Professional account on the selected page, Tillor cannot complete the integration.
What happens next?
- After installation, incoming Instagram Direct messages arrive in the inbox automatically.
- Replies sent through the Instagram app also appear in the inbox. Messages you send through Tillor are not shown twice.
- If no messages come in after all, contact Tillor support. The Instagram connection with Meta must be set up for the whole platform.
- Messenger and Instagram are separate integrations. If you want both channels in the inbox, install both.
Problems?
Connecting failed or no Instagram on the page
If installation stops with The app could not be linked or No Instagram Professional account, check in Meta:
- Instagram Professional - your Instagram account must be Business or Creator (not a personal account).
- Link the page - in Meta Business Suite or Business Settings: link the Instagram account to the Facebook Page you log in with.
- Message access - in the Instagram app: Settings > Messages and story replies > Connected tools > allow access to messages (required for Direct in inbox apps).
- Correct Meta login - use an account that is an admin of the Facebook Page with messaging permissions.
During installation, Tillor looks up all Facebook Pages on your account and picks the first page with a linked Instagram Professional account. If you have several pages, you can choose a different page in the integration settings after installation.
For the technical reader
During installation, Tillor always requests the permissions instagram_basic, instagram_manage_messages and pages_read_engagement. Set them to Ready for testing first under Use cases (Messenger/Instagram) in the Meta Developer Console. Invalid Scopes means they are not yet on the Meta app. The instagram_business_* permissions belong to a different login method and are not for Tillor.