Messenger

With Messenger you receive messages from customers through a linked Facebook Page in the Tillor inbox.

Before you start:

• You need the Manage integrations permission.
• You sign in to Meta with an account that is an admin of the Facebook Page.

Installing the integrationCopy link to this section

1. Go to Settings (sidebar, under Support)

2. Choose Integrations and open Messenger in the list (marker 2)

3. Click Install (marker 1) and complete the Meta OAuth flow

4. On the detail page, choose which Facebook Page receives Messenger messages
5. Save the settings

Tillor shows the linked page under Settings on the detail page. After installation, Tillor receives incoming Messenger messages automatically. Replies you also send through the Messenger app appear in the inbox. Messages you send through Tillor are not shown twice.

For Instagram Direct, install the separate Instagram integration.

What happens next?Copy link to this section

• Tillor imports the page's existing conversations. You can also start that synchronisation yourself later from the inbox.
• New messages arrive in the inbox automatically. Tillor links them to a customer with the same name, or by a phone number or email address that the customer shares in the conversation.

Problems?Copy link to this section

RelatedCopy link to this section