WhatsApp Business

With WhatsApp Business you receive and reply to customer messages via WhatsApp in the Tillor inbox. This is not the same as WhatsApp notifications via Twilio.

Before you start:

• You need the Manage integrations permission.
• You have a WhatsApp Business account with Meta and you sign in with an account that manages it.

Installing the integrationCopy link to this section

1. Go to Settings > Integrations
2. Open WhatsApp Business in the list (marker 2)

3. Click Install (marker 1) and complete the Meta OAuth flow

4. Choose which WhatsApp number receives inbox messages
5. Save the settings

After installation, Tillor receives incoming messages automatically. Replies you also send through the WhatsApp Business app or a linked device appear in the inbox. Messages you send through Tillor are not shown twice.

What happens next?Copy link to this section

• Incoming messages appear in the inbox automatically, linked to the customer with the same phone number.
• You send replies in Tillor. Outside the 24-hour window they go as a paid template, see Reading and replying to conversations.

Problems?Copy link to this section

RelatedCopy link to this section