What does the guest see?
How a guest pays at a controller, with a tag or with the QR code, and what they see on the screen and on their phone.
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A guest does not need an app. They hold their tag against the screen, or scan the QR code with their phone and pay online. Here you see what they see while doing so, so that at reception you know what they are talking about. What it costs and how balance gets onto a tag is in Payments and balance.
The screen at rest
As long as nobody does anything, the controller shows two ways to pay, with the amount above them:
- Te betalen (amount due) with the amount, today always € 5.00.
- On the left Scan QR - with your phone, using the QR code.
- On the right Scan je tag (scan your tag) - hold it here.
If the controller is offline, the QR code is greyed out and crossed through. Paying with a tag still works then, see Without a connection.
At the top of the screen is your organisation's logo. You set it in SettingsGeneral, under Branding. Without a logo the controller shows the Tillor logo.
Paying with a tag
The guest holds their tag against the screen
Briefly, as with contactless payment. The screen shows Even geduld - Betaling wordt verwerkt (one moment, processing payment). The guest leaves the tag there until something else appears.
The screen shows the result
Successful: Betaling gelukt! (payment successful) with the amount charged and the new balance, a green border and a confirmation sound. Refused: a red border, a different sound and the reason, for example Onvoldoende saldo (insufficient balance) with the balance on the tag. All messages are in Screen messages.
The screen returns to rest
After 5 seconds the screen is ready again for the next guest.
Every tap goes into the tag's transactions, with the controller's name. See Transactions of a tag.
Paying with the QR code
Without a tag, the guest scans the QR code on the screen with their phone's camera. A web page of your park opens, with the controller's name and the price.
The guest pays
They tap Pay € 5.00 & start, or Apple Pay if their device has it, and choose how to pay. Below the button it says If the machine fails to start, you automatically get your money back.
The machine starts
After the payment the page shows Starting machine…. If it takes longer than 5 seconds, a countdown appears with the maximum time it can still take. When the controller confirms the start, it says Machine started.
If the machine does not start, it says Machine could not be started, with what happens to the money:
| What the guest reads | What happened |
|---|---|
| Your payment hold has been released, so you have not been charged. | The amount was only held (card or Apple Pay). The guest can try again straight away. |
| Your payment is being refunded automatically. | The amount had already been charged (for example iDEAL or Bancontact) and is paid back. |
| Please contact the site staff for a refund. | The automatic refund did not succeed. Refund the guest yourself, see Refunding a payment. |
If the controller is offline, the page shows Machine offline and the guest cannot pay. They can still pay with a tag then.
Today the page is written for a washing machine: it is called Washing machine for every controller.
The tag page on the phone
Every tag has its own page. There the guest sees their balance, can top up their tag and block it if they have lost it.
| On the page | What it does |
|---|---|
| Current Balance | The balance on the tag, with the tag number. |
| Top up your card with €10.00 | The guest pays € 10.00 online and the balance goes onto the tag. Only works with online payments and a product with the Top up NFC Tag action, see Putting balance on a tag. |
| Block your card | Blocks the tag: it no longer works on the site. After that it says Unblock your card, for when the guest finds it again. |
The guest gets the link to this page from you: in the tag's actions menu choose Copy personal URL and send it on. Soon the page will also open when the guest holds their tag against their phone.