Exploring your demo park
A 15 to 20 minute tour of your demo park: an example campsite in Tillor where you check in guests, make a reservation, register a payment and book online.
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A demo park is a Tillor organization that is already filled with an example campsite, so you can click around without entering your own data first. On this page you walk through it in 15 to 20 minutes, task by task. Everything you do stays in the demo park: nothing goes to real guests, banks or accounting software.
What is in your demo park?
- 20 pitches on a map: camper pitches C01 to C13, four comfort pitches (L1 to L4) and three chalets.
- 12 fictional guests and 16 stays around the day the park was created: checked out, checked in, still on their way and one canceled.
- 7 invoices with payments: paid, partly paid, open and a draft group invoice.
- Electricity and water meters on every pitch, with two weeks of meter readings.
- Open tasks, a call history, bank transactions and notes.
- Conversations through the website chat and WhatsApp, answered by the assistant Tillie.
- Online booking with rates, extras and the promo code
OPENING10.
Good to know
- The example data (pitch names, notes, tasks, conversations) is in your organization's language.
- The guests' e-mail addresses are test addresses. For a new guest, use a made-up address too, such as
jan@voorbeeld.nl. - Feel free to change or delete things. On request, Tillor resets the park to its starting state, see What next?.
- A demo park has no data processing agreement for you to accept.
Before you start, sign in with the account Tillor invited you with, and choose your demo park if you have more than one organization. See Signing in.
The tour
See who arrives today and check in a guest
Open Dashboard. The Upcoming check-ins card shows booked reservations that are not checked in yet, and Upcoming check-outs shows the guests on the site who are leaving soon. With the period selector at the top you choose This week or Next 7 days.
Click an upcoming reservation and choose Check in under Reservation actions. Confirm the question. The status changes from Booked to Checked in, and under Activity you see who did it and when.
You can read more about reservations in Reservations.
Look at the map and the planning
Go to ParkMap. You see your pitches with their occupancy status for the chosen day. Pick another date to see how the park looks earlier or later. See Map.
Then go to Reservations. The timeline shows the stays per pitch on a calendar. Switch the view between day, week and month and see which pitches are free.
Make a reservation for a new guest
Go to Reservations and click New reservation at the top right. Create a new customer with a made-up name and a test address, or choose an existing guest. Enter the dates under Check-in and Check-out, the number of Adults and, if you like, a Site: the list only shows pitches that are free in that period.
If Automatic confirmation email is on, the guest receives a confirmation. So use a test address, or switch it off. Click Create reservation. The reservation gets the status Booked and appears on the timeline and on the customer.
All fields are explained in Reservations.
Register a payment on a partly paid invoice
Go to AdministrationInvoices and find the invoice with payment status Partially. Open it and click Make payment. Under Payment method choose, for example, Cash. The Amount is already set to what is outstanding; with 25%, 50%, 75% and 100% you pick a part. Click Submit payment.
The payment now appears in the Payments list next to the invoice. If you pay everything, the invoice becomes Paid. See Registering a payment and Invoice statuses.
Enter a meter reading
Go to ParkMeters and click a meter. Under Enter reading you fill in the new reading, together with the Reading date. The reading appears in the meter's History and counts toward the consumption of the guest staying on that pitch.
Then look at the meter's consumption and trends. See Viewing meter readings and trends and Invoicing consumption.
Read the conversations Tillie answered
Open SupportInbox. On the left is the Conversations list with the conversations from the website chat and WhatsApp. Click a conversation to read all of it, including Tillie's answers. With Open and Archived you switch between ongoing and finished conversations.
See Reading and replying to conversations and Inbox AI assistant (Tillie). You find phone calls under CommunicationPhone Calls, see Phone Calls.
Book online yourself with the promo code
Go to SupportSettingsIntegrations, open Online booking and click Open booking page. You see the page the way a guest sees it.
Choose a stay of at least two nights, a camper pitch or a comfort pitch, and any extras. In the guest's details, enter the code OPENING10 as the promo code: you get 10% off the stay. The code does not apply to the chalets or to one-night stays. Use a made-up name and a test address and send the request.
The park is set to booking on request: nothing is paid. Your request then appears under Reservations as a reservation with the status Requested, and you can confirm or decline it on the reservation page. See Online booking via your website (this page is not available in English yet).
Look at the tasks
Open Tasks. You see the example park's open tasks as a board per status. Click a task for the details, or tick the box to the left of a task when it is done. See Tasks.
More to explore
- CustomersOverview: the 12 guests with their stays, invoices and meters. See Customer management.
- AdministrationBank transactions: bank transactions, one of which is matched to a payment. You see this section with the matching permission.
- ParkTerrains: the pitches themselves. See Terrains.
- Search with ⌘K (Mac) or Ctrl+K (Windows). See Searching in Tillor.
What can't a demo park do?
- Integrations. You can't install or change a connection, such as Mollie, accounting software or a bank. Online booking, the website chat and Tillie are already set up for you. The integration page shows a notice that this is a demo park.
- Real payments and messages. Paying online isn't possible, and the guests' e-mail addresses are test addresses, so nothing reaches a real person. Don't use other people's real addresses yourself either.
- Your own data. The park only contains example data.
What next?
- Has the park become a mess from your clicking, or are the guests no longer around today? Ask Tillor at support@tillor.eu to reset the demo park to its starting state.
- Want to start for real? Contact support@tillor.eu. We then set up your own park, and you follow the steps in Getting started.